Web exchange of experience "Service/Customer Service" on 17 November 2020
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The digital service and after-sales business is becoming increasingly important for the mechanical engineering industry. According to the VDMA benchmarks Customer Service of 2016 After-Sales Services, around 20 percent of sales in the mechanical engineering industry are after-sales services - and the trend is rising.
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Kostenlose Veranstaltung
Veranstaltungssprache
- German
The digital service and after-sales business is becoming increasingly important for the mechanical engineering industry. According to the VDMA benchmarks Customer Service of 2016 After-Sales Services, around 20 percent of sales in the mechanical engineering industry are after-sales services - and the trend is rising.
In the growing service business it is worthwhile to optimize processes and exploit the potential of digitization for service! Many service teams complain about too little capacity, so that they can often act purely reactively. As a result, customer inquiries often remain in the mailboxes with long processing times. A significant number of machine manufacturers still work with paper in the service department and do not have a clean data basis about the installed base or even a digital life cycle file for the machines sold.
The Munich-based company remberg GmbH presents its vision of a digital, proactive future of service in mechanical engineering for more efficiency in your service workflows.
The Munich-based company remberg GmbH presents its vision of a digital, proactive future of service in mechanical engineering for more efficiency in your service workflows.
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