QM Corner of VDMA Bavaria "Customer satisfaction according to ISO 9001
Veranstaltung beendet
Kostenlose Veranstaltung
As in the past QM Corners of the VDMA Bavaria, we would like to give you the opportunity at our current event to exchange information ONLINE about current topics across industries and to discuss current problems and challenges of quality management.
Veranstaltung beendet
Kostenlose Veranstaltung
Veranstaltungssprache
- German
As in the past QM Corners of the VDMA Bavaria, we would like to give you the opportunity at our current event to exchange information ONLINE about current topics across industries and to discuss current problems and challenges of quality management.
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The topic "Customer satisfaction according to ISO 9001" proposed in the last QM Corner seems to concern some of you in your company.
Customer satisfaction is the comparison between the expectations and the perceived performance of a company. Ultimately, customer satisfaction is a key indicator of customer loyalty and thus of a company's success. The measurement of customer satisfaction is required by ISO 9001. Accordingly, quality management must collect and analyze information to answer the question of the extent to which customer expectations are being met.
The number of complaints is often used as a measure of customer satisfaction. That this is insufficient as a sole characteristic can easily be seen from one's own consumer behavior. The methods for the collection of the customer satisfaction in the market research are various.
But what does a pragmatic customer satisfaction measurement look like?
Discuss with us how you deal with customer satisfaction measurement and whether and how you would like to expand the topic in the coming years.
We are eager to hear about your experiences!
The dial-in link via Teams will follow in the immediate run-up to the event.
The event is exclusively for VDMA member companies and free of charge.
Customer satisfaction is the comparison between the expectations and the perceived performance of a company. Ultimately, customer satisfaction is a key indicator of customer loyalty and thus of a company's success. The measurement of customer satisfaction is required by ISO 9001. Accordingly, quality management must collect and analyze information to answer the question of the extent to which customer expectations are being met.
The number of complaints is often used as a measure of customer satisfaction. That this is insufficient as a sole characteristic can easily be seen from one's own consumer behavior. The methods for the collection of the customer satisfaction in the market research are various.
But what does a pragmatic customer satisfaction measurement look like?
Discuss with us how you deal with customer satisfaction measurement and whether and how you would like to expand the topic in the coming years.
We are eager to hear about your experiences!
The dial-in link via Teams will follow in the immediate run-up to the event.
The event is exclusively for VDMA member companies and free of charge.
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